Support Options

Efficient customer support is one of our main priorities, that is why we provide a vast array of available support mediums. The below methods are listed in the order of most efficient. The top being most efficient. Remember to also check out our growing community at the InnoHosting forums...



For Sales Enquiries (Limited on Saturdays and Sundays)

Click Here To Open A Sales Ticket


InnoHosting Rapid Response Support Desk

Average Response Time: 30 minutes (for technical support, allow upto 24hrs for all other departments)
Availability: 24x7x365
We strongly recommend that you use our support desk to get in touch with InnoHosting. Our support desk is hosted on an entirely different server. As a result, should you be unable to get access to InnoHosting, the support desk will always be available. Our engineers are available 24x7 (literally) ready to assist. Be it 12pm on a busy lunch time or 3am Christmas Day - we are standing by.

Please note response times to sales and billing may take slightly longer as priority is always given to existing clients that require technical support assistance.




US Toll-Free Telephone Support - 1-888-522-INNO (4666)
UK Toll-Free Telephone Support - 0800 612 8075
UK Local Telephone Support - 0208 816 8013

Average Response Time: Instant
Availability: 24x7x365

InnoHosting telephone support is available round the clock all year round. Our telephone support deals with issues regarding level 1 support requests. Anything more and the engineer on the call will open a ticket for you on our support desk. He/She will then continue to answer your request through the ticket support. Our telephone support is limited to hosting related issues only (domain reseller, end user support and other value added features are excluded and thus must be done via ticket).




Postal Address (Official Registered Office) - For non urgent situations
 InnoHosting
Dowsefield Lane,
Liverpool, Merseyside
L18 3JG
United Kingdom

Response times for postal mail can take up to 2 weeks. Please do not use this for emergencies.


Trusted & dedicated root SSL certificates by GeoTrust

Due to the high amount of SSL's InnoHosting regis- ters, we have been able to negotiate very low SSL certification rates with our supplier. It thus that InnoHosting is able to provide you with trusted root SSL certs at such low prices. InnoHosting is one of the lowest priced SSL providers around.

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InnoHosting Guarantees

We are confident in our abilities to follow through on our promises. That is why we guarantee

Content here
16 days Money Back 99.9% Server Uptime 24/7 technical support
What Our Customers Say:
I just want to give a big "Thank you" to Rameen, Chris and Crew. I've had a reseller account with Inno for about a year and half now and I couldn't be happier with my choice to join them. The support has been superb. The reaction times and overall service have been excellent. I am almost always expect to have a resolution within the hour I turn in my ticket.
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All Hosting Plans Include:
  • 99.9 % Uptime Guarantee
  • 24 x 7 Technical Support
  • User-Friendly Control Panel
  • mySQL Databases
  • CGI-bin / PHP / Perl
  • Frontpage Extensions
  • Fantastico DeLuxe Installer
  • 16 Day Money Back Policy
  • RVSkins
  • SiteBuilder
  • Ruby on Rails